Before you call
Questions and answers
Do I have to be home?
Yes for a first visit, and we like you there so we can show you what we find. After that, if you'd rather leave a key code with someone you trust, we'll agree it on the phone first and tell them when we arrive.
Will you try to sell me a new system?
We write down what we find and the price for each fix, and we leave the sheet with you. If a system is near the end, we say so once and show you why. We never ask you to decide the same day.
Can my daughter or son handle the account?
Yes. Give us their name and number and we'll talk to them as well: we'll text them the visit window and send them the sheet. We take instruction on your house only from you.
What does a visit cost?
We tell you the visit fee when you book, and the written price for any repair before we start. Nothing starts without your yes.
Is the plan insurance?
No. It pays for scheduled check-ups. It does not pay for parts, repairs, refrigerant or a new system. The plan page lists what is and isn't in it.
What if it quits on a weekend?
Our line is answered during business hours. After hours, leave a message or text and plan members are called back first the next morning. If anyone in the home is unwell from the heat, call 911 first.
Do you work on my condo's system?
Yes, if the unit is yours. Check with your association first about rooftop or shared equipment.
How often should the filter change?
It depends on the filter and your house. We'll tell you at the visit and write it on the sheet.
Do you speak Spanish?
Dario and Corina do. Ask for either of them when you call.
What should I have ready when I call?
Your address, the make of the system if you know it, and what you've noticed. We can help with the rest.
Your question isn't here?
Call and ask. Or send it, and we'll call you back.